Shipping policy

SHIPPING POLICY

Last updated: 16 September 2026

Shipping area

The Collector’s Guild currently ships to Australian addresses only.

Processing time

Orders are normally prepared and dispatched within 1–2 business days. Business days are Monday to Friday, excluding Queensland and national public holidays.

Dispatch may take longer during major product releases, sales, public holidays or unusually high-volume periods. We will contact you if a material delay affects your order.

Shipping options

The following shipping options are available at checkout:

  • Tracked Parcel Post: $12.95

  • Express Post: $17.95

  • Free Tracked Parcel Post on orders of $200 or more

Estimated transit times after dispatch are:

  • Tracked Parcel Post: 2–8 business days

  • Express Post: 1–4 business days

These timeframes are estimates and begin after the carrier receives the parcel. Express Post does not guarantee next-business-day delivery to every Australian address.

Tracking

Tracking details will be sent to the email address supplied with the order after dispatch. Customers are responsible for monitoring tracking and ensuring that parcels can be received safely.

Packaging

We package products according to their type and value. This may include sleeves, rigid card holders, cardboard protection, bubble mailers, satchels or shipping boxes.

Multiple products from the same order may be packaged together where appropriate.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

Contact enquiry@thecollectorsguild.com.au immediately if an address needs to be changed. We cannot guarantee an address change after an order has entered processing.

If an order is returned because the customer supplied an incorrect or incomplete address, additional postage may be required before it is resent. No additional postage will be charged where the address error was caused by us.

Delayed, missing or damaged deliveries

Carrier delays can occur after dispatch. If tracking has not updated or a parcel appears delayed, contact us and we will assist with an Australia Post enquiry where appropriate.

If an order arrives damaged, contact us as soon as reasonably possible with the order number and photographs of the parcel, shipping label, packaging and affected products.

Do not dispose of damaged products or packaging until the matter has been assessed.

If an order is lost, damaged or not delivered within a reasonable period, we will provide an appropriate remedy in accordance with the Australian Consumer Law.

Authority to leave

Where a customer or carrier authorises a parcel to be left unattended, the parcel may be delivered according to those instructions. Customers should select a secure delivery address whenever possible.

Contact

Email: enquiry@thecollectorsguild.com.au
Website: thecollectorsguild.com.au